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Project:
frontStore - Call Centre Web application
Client: Imavision.com :: Montreal, QC
Industry: Movie and Television Industry - Distribution & direct marketing
Mandate: Optimization of the order capture interfaces
Imavision.com was looking for a Web-based contact centre application to capture phone orders and to take inquiries from either catalog or Web customers. They choose frontStore because it comes with lots of features made for intense order capture – a reality in the catalog market.
By selecting a Web-based call centre application, Imavision.com can outsource its call centre more freely. Since it only take a few minutes to bring another call centre online, Imavision.com has gain more control over the quality of its call centre operators. Adding more agents in peak period, like Christmas or when an ad is showing on TV, is simple to do since there is no software to install.
Click here to view a bigger image of a frontStore interface
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